Timeless IT

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IT Support Services
Written by Joey
Monday, 17 December 2012 16:30
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Our model keeps things simple by offering unlimited telephone and support assistance, with onsite support as required.

Key Help Desk Features:
Remote Support - Technicians can resolve 95% of issues within minutes, minimizing disruption for your workforce resulting in less wasted time and a much happier client.

On-Site Support
- Not all serious issues can be resolved remotely but this isn’t a problem, we will provide on-site support. This gives your business complete protection and more importantly you peace of mind whatever occurs. We also provide scheduled onsite “health checks”, which allow our clients to interact with us onsite to answer any minor queries as well as provide adhoc training.

24/7 Live Guardian - Live Monitoring gives our team a constant overview of your entire network. When issues are detected our engineers are alerted instantly and the appropriate action is taken before it has an effect on your business.

Regular Reporting
- We conduct IT Network Reports, looking at different aspects of your infrastructure and evaluating risks or improvements. We then take this opportunity to run through these reports with you face to face, the meeting also allows us to update you on new technologies within the industry which may benefit your business.

Mobile Devices
- Get the most from your Smart Phone or Tablet. We support all of your companies handheld devices, ensuring you and your team remain in touch while outside of the office. We are also able to provide landline phone systems which integrate with your mobile devices.

Cloud Services:

The potential and benefits of virtualisation and hosted Cloud services are not always fully understood. There are many pros including improved productivity which includes availability for centralised systems to be rolled out across multiple offices sites and enabling virtual offices access for remote workers. We will support you throughout in utilising this new technology so as to provide you with a more reliant and manageable network with lower operating costs.

Timeless IT are a highly dedicated established company specialising in outsourced IT Infrastructure Support and Cloud Computing for small and medium sized enterprises.
An IT company that can provide all your IT Support services, with a managed helpdesk with proactive server monitoring, remote support and onsite engineers.